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Ideas portal is to submit new feature and enhancement requests to Springboard team.

Status Already exists
Created by Zoe Lenzie-Smith
Created on Feb 14, 2023

I want to trigger rules engine emails to only send within business hours on business day within set timezone

In rules engine, when you send message after a certain period of time, it may get sent to the candidate at a strange or inappropriate time - e.g. the middle of the night or on a weekend.


Proposed new behaviour - 3 options

  1. Set a specific date for a message to be sent - e.g. March 15th

  2. Set a specific day of the week for a message to to be sent - e.g. the next Monday and Friday

  3. Set the message to be sent during business hours. E.g. wait 30mins/2 hours/ 72 hours, then send between 9-5 pm Monday to Friday and allow for timezone to be aligned to either NZ time/AEST time.
    E.g. if someone applies at 8 pm Friday night, and the rules engine is set to send message after 30mins but during business hours. Then send the message next business day during business hours NZ time, so the message will actually be sent 9:30 am Monday morning NZ time.

This was requested by client - https://peoplescouthelp.zendesk.com/agent/organizations/370277185353/tickets

  • Attach files
  • Admin
    Malika Singh
    Mar 1, 2024

    Ability to schedule emails is already existing in Springboard. Hence, closing this ticket.

  • Admin
    Malika Singh
    Apr 28, 2023

    Hello,

    Thanks for creating this idea. It has been identified as P1 item in the product backlog. Please find the JIRA reference number as follows:

    https://trueblueinc.atlassian.net/browse/SBATS-2102


    Thanks

    Swati